On October 11, 2024, between 06:50 AM PDT and 08:20 AM PDT, Autodesk experienced an incident that impacted customers using the Flow Production Tracking service.

Impacted Services

FPTR: Customers experienced latency issues and intermittent 503 errors.

Root Cause

A configuration change in the daily release created instability in the FPTR service. The release was rolled back to mitigate the issue.

Autodesk Actions

Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Refining testing strategy to identify similar issues before they impact users
• Improving monitoring systems and alert mechanism for a quicker response and mitigation

Thank you for your patience and understanding.