We are actively monitoring all of our ShotGrid services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.
Resolved -
A configuration change introduced during the routine maintenance of a backend logging platform resulted in new compute resources failing to spawn. This caused a small number of intermittent errors for a subset of ShotGrid sites and delays in transcoding media between 6:56am - 8:07am PDT. All services are now fully available.
Mar 27, 16:10 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 27, 15:32 UTC
Update -
We are continuing to investigate this issue.
Mar 27, 15:03 UTC
Investigating -
We are observing a high number of failed requests to the ShotGrid service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Mar 27, 15:03 UTC