Investigating - We are observing a delay in ShotGrid Trials creation. This issue is under investigation.
Nov 28, 2022 - 01:15 UTC

About This Site

We are actively monitoring all of our ShotGrid services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

ShotGrid ? Operational
Transcoding Service ? Operational
Notification Service ? Operational
Webhook Service Operational
Live Review (beta) Operational
Help Center ? Operational
Public Website ? Operational
ShotGrid Trials ? Degraded Performance
ShotGrid Community ? Operational
ShotGrid Home ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Server Maintenance Dec 31, 2022 13:00 - Jan 1, 2023 01:00 UTC
On Saturday December 31st 2022, we will perform a major update on our database servers. All hosted sites will be down during the maintenance. This maintenance window is mandatory for all sites.

You can find more details about the maintenance here: https://community.shotgridsoftware.com/t/major-downtime-database-maintenance-dec-31-2022/16279

Posted on Nov 07, 2022 - 15:51 UTC
Past Incidents
Dec 4, 2022

No incidents reported today.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

Unresolved incident: Service Degradation - ShotGrid Trials delay.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - This incident has been resolved.
Nov 23, 18:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 17:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 23, 16:38 UTC
Investigating - We are observing a high number of failed requests to the ShotGrid service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Nov 23, 15:58 UTC
Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.