Resolved -
This incident has been resolved.
Sep 28, 20:17 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 28, 18:45 UTC
Identified -
We have identified an issue affecting the availability of some sites and a fix is being implemented.
Sep 28, 18:01 UTC
Update -
Customers that still have issues accessing their site after the fix was released may need to refresh and log in again. In some cases, clearing the cache may also be required.
Sep 28, 17:00 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 28, 16:10 UTC
Update -
We are continuing to work on a fix for this issue.
Sep 28, 16:02 UTC
Update -
We are continuing to work on a fix for this issue.
Sep 28, 12:49 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 28, 11:41 UTC
Investigating -
We are observing a high number of failed requests to the ShotGrid service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Sep 28, 10:52 UTC