ShotGrid Status

All Systems Operational

About This Site

We are actively monitoring all of our ShotGrid services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

ShotGrid

Operational

Transcoding Service

Operational

Notification Service

Operational

Webhook Service Operational

Live Review (beta) Operational

Help Center

Operational

ShotGrid Trials

Operational

ShotGrid Home

Operational

Site Activity Monitor

Operational

ShotGrid Community

Operational

Public Website

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 4, 2023

No incidents reported today.

Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

Service Degradation - ShotGrid

Resolved - This incident has been resolved.
Sep 28, 20:17 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 18:45 UTC

Identified - We have identified an issue affecting the availability of some sites and a fix is being implemented.
Sep 28, 18:01 UTC

Update - Customers that still have issues accessing their site after the fix was released may need to refresh and log in again. In some cases, clearing the cache may also be required.
Sep 28, 17:00 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 16:10 UTC

Update - We are continuing to work on a fix for this issue.
Sep 28, 16:02 UTC

Update - We are continuing to work on a fix for this issue.
Sep 28, 12:49 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 28, 11:41 UTC

Investigating - We are observing a high number of failed requests to the ShotGrid service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Sep 28, 10:52 UTC

No Downtime - All Hosted Sites Maintenance

Completed - The scheduled maintenance has been completed.
Sep 28, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 12:00 UTC

Scheduled - We will be undergoing a back-end infrastructure upgrade that will be performed in small batches. This upgrade will improve the security and reliability of the ShotGrid service. We don't anticipate any impact to site performance and functionality, but there is a possibility that some users may have to log back in after the upgrade process.

Update: The upgrade was originally planned for Sept. 27th but was postponed to introduce minor improvements that will further improve the transition experience for users.

What does this mean for my site?
- We expect no disruption to ShotGrid sites during this maintenance window.

What does this mean for SG users?
- Users may be logged out, and then prompted to log back in.

What does this mean for scripts accessing SG?
- Like users, scripts may lose their session token and need to go through the authentication again.

Why is this upgrade essential?
- This infrastructure upgrade is crucial to maintaining the high level of service you expect from ShotGrid. If you have any concerns or questions about the upgrade, please don't hesitate to reach out to our support team: https://www.autodesk.com/support/contact-support
Sep 25, 20:25 UTC

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

Degraded transcoding performance

Resolved - This incident has been resolved.
Sep 25, 17:11 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 16:41 UTC

Investigating - The ShotGrid Transcoding service is currently degraded. Users may experience longer than usual transcode times. We are currently investigating this issue.
Sep 25, 15:55 UTC

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.