ShotGrid Status

All Systems Operational

About This Site

We are actively monitoring all of our ShotGrid services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

ShotGrid Operational

Transcoding Service Operational

Notification Service Operational

Webhook Service (beta) Operational

Live Review (beta) Operational

Account Center Operational

Help Center Operational

Public Website Operational

ShotGrid Trials Operational

ShotGrid Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 1, 2021

No incidents reported today.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

Service Degradation - ShotGrid

Postmortem - Read details
Nov 24, 15:28 UTC

Resolved - So far so good, we see a big drops in error rate since the deployment of the fix. We will continue to monitor actively over the next days. A postmortem will be published here in a few days.
Nov 18, 21:19 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 19:29 UTC

Identified - We are observing a low number of failed requests (502, 503 and 504) to the ShotGrid service which impact some clients. This is an ongoing issue since a few days. We have identified a source related to out of memory errors and will deploy a fix soon.
Nov 18, 17:29 UTC

Nov 17, 2021

No incidents reported.