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About This Site

We are actively monitoring all of our Flow Production Tracking services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Flow Production Tracking ? Operational
Transcoding Service ? Operational
Notification Service ? Operational
Webhook Service Operational
Live Review (beta) Operational
Help Center ? Operational
Flow Production Tracking Trials ? Operational
Flow Production Tracking Home ? Operational
Site Activity Monitor ? Operational
Flow Production Tracking Community ? Operational
Public Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Major Downtime - Database Maintenance Dec 29, 2024 02:00-14:00 UTC
FPTR Support Announcement

On Saturday December 28th 2024, our database servers will undergo a major upgrade. During this downtime, all hosted sites will experience maintenance. This maintenance is mandatory and non-negotiable for all sites.

Maintenance Window

Saturday December 28th
Maintenance Window: December 28th, 2024 6:00 PM PDT → December 29th, 2024 6:00 AM PTD (12 hrs)
Expected Downtime: December 28th, 2024 6:00 PM PDT → December 29th, 2024 00:00 AM PTD (6 hrs)

FAQ

Why are we proceeding with this change?

Upgrading our database will allow us to benefit from the latest performance improvements.
This upgrade will allow us to reduce future downtime required for database maintenance.
Is there anything I need to prepare before this maintenance occurs?

Although it's not required, we recommend that you stop your automation scripts prior to the maintenance. No other action is required on your side.
After the maintenance, FPTR should work as before, and no changes to your scripts, tools, or FPTR pages will be required.

Posted on Nov 03, 2024 - 23:26 UTC
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
Resolved - This incident has been resolved.
Nov 19, 16:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 16:13 UTC
Identified - The issue has been identified and a fix is being rolled out within the next hour. In the meantime, affected customers can regenerate affected API keys as a workaround.
Nov 19, 15:30 UTC
Investigating - We are observing a high number of scripts failing to authenticate with Flow Production Tracking service which may impact site availability for some clients. This issue is under investigation.
Nov 19, 15:12 UTC
Nov 18, 2024

No incidents reported.

Nov 17, 2024
Completed - The scheduled maintenance has been completed.
Nov 17, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 14:00 UTC
Scheduled - We will upgrade some infrastructure software components. No downtime is expected during the maintenance but some requests may punctually fail.
Nov 11, 16:49 UTC
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024
Completed - The scheduled maintenance has been completed.
Nov 10, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 14:00 UTC
Scheduled - We will upgrade some infrastructure software components. No downtime is expected during the maintenance but some requests may punctually fail.
Nov 7, 11:48 UTC
Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.