All Systems Operational

About This Site

We are actively monitoring all of our ShotGrid services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

ShotGrid ? Operational
Transcoding Service ? Operational
Notification Service ? Operational
Webhook Service Operational
Live Review (beta) Operational
Help Center ? Operational
ShotGrid Trials ? Operational
ShotGrid Home ? Operational
Site Activity Monitor ? Operational
ShotGrid Community ? Operational
Public Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - This incident has been resolved.
Mar 18, 17:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 16:58 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 18, 16:07 UTC
Investigating - We are observing a number of failed requests to the ShotGrid service which may impact activating users for some clients. This issue is under investigation.
Mar 18, 15:26 UTC
Resolved - This incident has been resolved.
Mar 18, 17:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 16:46 UTC
Update - We are continuing to work on a fix for this issue.
Mar 18, 16:05 UTC
Identified - We have identified an issue whereby some customers are unable to launch DCCs from within ShotGrid. A fix is being implemented.
Mar 18, 14:27 UTC
Investigating - We are observing a high number of failed requests to the ShotGrid service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Mar 18, 13:55 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Resolved - This incident has been resolved.
Mar 14, 21:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 20:29 UTC
Update - We are continuing to implement a fix for ShotGrid Client Review Site.
Mar 14, 18:53 UTC
Update - Users are currently unable to login to the ShotGrid Client Review Site. A fix is being implemented.
Mar 14, 17:32 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 14, 17:19 UTC
Investigating - We are observing a high number of failed requests to the ShotGrid service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Mar 14, 16:56 UTC
Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 13:00 UTC
Scheduled - We will upgrade the email notification and webhooks infrastructure. No downtime is expected but some email notifications and webhooks deliveries may be delayed during the maintenance window.
Mar 7, 15:59 UTC
Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024
Resolved - This incident has been resolved.
Mar 7, 08:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 7, 07:56 UTC
Update - We are continuing to investigate this issue.
Mar 7, 06:21 UTC
Investigating - We are observing a high number of failed requests to the ShotGrid service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Mar 7, 05:08 UTC
Mar 6, 2024

No incidents reported.

Mar 5, 2024
Postmortem - Read details
Mar 13, 19:30 UTC
Resolved - This incident has been resolved.
Mar 5, 07:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 5, 07:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 5, 07:35 UTC
Investigating - We are observing a high number of failed requests to the ShotGrid service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Mar 5, 06:14 UTC